
Frequently Asked Questions
How do I use the Knevia knee massager for the best results?
- Fully Charge Knevia before first use
- (Optional) Use after a warm shower or warm compress
- Wrap it snugly around your knee
- Start on low heat and massage
- Use for 15β30 minutes per session
- Use daily or as needed
What settings does this massager offer?
- 5 Heat Levels β from gentle warmth to deep comfort
- 3 Massage Modes β light, deep, or pulsing
- 15 Total Settings β mix & match for fast relief
Heat Levels:
- Level 1 β Warm β gentle, relaxing comfort
- Level 2 β Cozy β ideal for light relief
- Level 3 β Therapeutic β targets tense muscles
- Level 4 β Intense β deep warmth for stiffness
- Level 5 β Maximum β strong heat for serious relief
Massage Modes:
- Gentle Vibration β light, soothing massage
- Deep Tissue β focuses on knots & tight spots
- Pulsing β rhythmic pulses to stimulate circulation
Battery Life & Charging
- Long-Lasting Battery β up to 8 hours of massage on a single charge
- Fast USB-C Charging β fully ready in 2β3 hours
- Cordless & Portable β use anywhere: home, work, or travel
- Battery Indicator β shows current charge and alerts when low
- Tip for Longevity β recharge when battery hits ~20%
Who Can Use & How to Maintain
Suitable For:
- Men & Women of All Ages β great for knee pain relief, muscle relaxation, and prevention
- Safety First β consult a doctor if you have recent knee surgery, severe arthritis, blood clots, a pacemaker, or are pregnant
- Do Not Use On: broken skin, open wounds, or areas with active inflammation
Care Instructions:
- Keep It Clean β wipe with a damp cloth, never submerge in water
- Store Safely β cool, dry place, away from sunlight and extreme temperatures
- Check Straps β replace if worn
- Battery Tip β charge monthly even if not in use
Quick Tip: Proper care keeps your Knevia working perfectly for years.
Warranty & Returns
Damaged or Defective Items:
- Keep the item and weβll send a 100% free replacement. No returns required.
- Fast support: just send your order info and a photo if needed.
30-Day Change of Mind/Working Product:
- Keep your Knevia and get a partial refund (70β80%).
- This is for customers who simply change their mind but keep a fully functional device.
Warranty Replacement (6-12 Months):
- Defective items within the warranty period receive a 100% free replacement.
- After the warranty period, partial refunds or discounts may apply if replacement is requested.
Quick Tip:
- This system keeps things fast, fair, and hassle-free for customers and Knevia