
Frequently Asked Questions
How do I use the Knevia knee massager for the best results?
- Fully Charge Knevia before first use
- (Optional) Use after a warm shower or warm compress
- Wrap it snugly around your knee
- Start on low heat and massage
- Use for 15–30 minutes per session
- Use daily or as needed
What settings does this massager offer?
- 5 Heat Levels – from gentle warmth to deep comfort
- 3 Massage Modes – light, deep, or pulsing
- 15 Total Settings – mix & match for fast relief
Heat Levels:
- Level 1 – Warm → gentle, relaxing comfort
- Level 2 – Cozy → ideal for light relief
- Level 3 – Therapeutic → targets tense muscles
- Level 4 – Intense → deep warmth for stiffness
- Level 5 – Maximum → strong heat for serious relief
Massage Modes:
- Gentle Vibration → light, soothing massage
- Deep Tissue → focuses on knots & tight spots
- Pulsing → rhythmic pulses to stimulate circulation
Battery Life & Charging
- Long-Lasting Battery → up to 8 hours of massage on a single charge
- Fast USB-C Charging → fully ready in 2–3 hours
- Cordless & Portable → use anywhere: home, work, or travel
- Battery Indicator → shows current charge and alerts when low
- Tip for Longevity → recharge when battery hits ~20%
Who Can Use & How to Maintain
Suitable For:
- Men & Women of All Ages – great for knee pain relief, muscle relaxation, and prevention
- Safety First – consult a doctor if you have recent knee surgery, severe arthritis, blood clots, a pacemaker, or are pregnant
- Do Not Use On: broken skin, open wounds, or areas with active inflammation
Care Instructions:
- Keep It Clean → wipe with a damp cloth, never submerge in water
- Store Safely → cool, dry place, away from sunlight and extreme temperatures
- Check Straps → replace if worn
- Battery Tip → charge monthly even if not in use
Quick Tip: Proper care keeps your Knevia working perfectly for years.
Warranty & Returns
Damaged or Defective Items:
- Keep the item and we’ll send a 100% free replacement. No returns required.
- Fast support: just send your order info and a photo if needed.
30-Day Change of Mind/Working Product:
- Keep your Knevia and get a partial refund (70–80%).
- This is for customers who simply change their mind but keep a fully functional device.
Warranty Replacement (6-12 Months):
- Defective items within the warranty period receive a 100% free replacement.
- After the warranty period, partial refunds or discounts may apply if replacement is requested.
Quick Tip:
- This system keeps things fast, fair, and hassle-free for customers and Knevia